Skye Mountain

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General Information Frequently Asked Questions

What are your delivery options and prices?

  • 2 units fortnightly: £15
  • 3 units fortnightly: £18
  • 2 units weekly: £24
  • 3 units weekly: £33

What areas do you deliver to?

We currently deliver to Musselburgh, East Lothian, Edinburgh, and the surrounding areas. If you’re unsure whether we deliver to your location, please contact us for more information.

How can I place an order?

You can place an order through our website by selecting the products you want and proceeding to checkout. If you have any questions or special requests, feel free to contact us via email or phone.

What is your refund policy?

We strive to provide the highest quality products and service. If you are not satisfied with your order, please contact us within 24 hours of receipt, and we will work with you to find a solution. Due to the perishable nature of our products, refunds or replacements will only be issued if there is an issue with the quality of the items upon delivery.

Can I modify or cancel my order?

Yes, you can modify or cancel your order up to 24 hours before the scheduled delivery. Please contact us directly through email or phone to make any changes. Be aware that last-minute cancellations or modifications might not always be possible due to our preparation and delivery schedule.

Do you offer subscription services?

We do offer subscription services for our products. Subscribing is a great way to ensure you never run out of your favorite items. We provide various subscription options, including weekly and fortnightly deliveries. Subscriptions can be paused or cancelled at any time, offering flexibility to suit your needs.

How do you ensure the freshness of your products?

Our products are sourced directly from local producers and are packaged and delivered with the utmost care to ensure they reach you in the best possible condition. We also coordinate closely with our delivery partners to minimise transit times and maintain optimal temperature conditions throughout the delivery process.

Is there a minimum order requirement?

Yes, we have a minimum order requirement of £15. This helps us to maintain the quality and sustainability of our service by ensuring that each delivery is efficient and cost-effective.

Do you offer any discounts or loyalty rewards?

We value our customers and strive to offer competitive pricing and rewards for loyalty. We frequently run promotions and offer discounts to our subscribers. Additionally, we have a loyalty program where customers can earn points on every purchase, which can be redeemed against future orders.

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