Subscription – General Questions
Q: What is included in the subscription?
A: Each delivery includes pre-prepared Just Add Water punnets filled with sterile, peat-free coco coir plus your chosen organic UK-sourced seeds (you pick varieties each cycle). Available in 10, 20, 30, or 60 punnets per month.
- 10 punnets / month — 12-Month Contract: £34 pm · Pay As You Go: £38 pm · 3-Month Prepaid: £90 · 12-Month Prepaid: £230.40
- 20 punnets / month — 12-Month Contract: £64 pm · Pay As You Go: £72 pm · 3-Month Prepaid: £144 · 12-Month Prepaid: £451.20
- 30 punnets / month — 12-Month Contract: £90 pm · Pay As You Go: £102 pm · 3-Month Prepaid: £216 · 12-Month Prepaid: £604.80
- 60 punnets / month — 12-Month Contract: £120 pm · Pay As You Go: £180 pm · 3-Month Prepaid: £345.60 · 12-Month Prepaid: £1,152.00
Growing Microgreens
Q: How do I use the punnets?
A: It’s simple!
- Add water to hydrate the coco coir (excess drains to the lower reservoir).
- Sprinkle seeds evenly and lightly press with clean fingers if needed.
- Place in a bright spot or use a GrowGarden™ system for best results.
- Harvest fresh microgreens in 7–10 days.
Q: Do I need special equipment?
A: Not required—good natural light works. For consistent, high yields we recommend GrowGarden™ Metal Shelving with integrated LED panels:
- 2-Tier (10-punnet) — Buy: £65 · Rent: £6.50/month · Rent-to-Own (12 months): £78 total
- 2-Tier (20–30-punnet) — Buy: £75 · Rent: £7.50/month · Rent-to-Own (12 months): £90 total
- 3-Tier (60-punnet) — Buy: £125 · Rent: £12.50/month · Rent-to-Own (12 months): £150 total
All configurations include full-spectrum LED panels (timers, multiple brightness levels). Typical running costs are only a few pence per day.
Q: How much does each punnet produce?
A: Depending on the variety, approximately ~30-60 g of fresh, nutrient-dense microgreens per punnet when grown under recommended conditions.
Q: What seeds are included?
A: Mix and match from organic, UK-sourced favourites such as Broccoli Raab, China Rose Radish, Red Cabbage, Wild Rocket, Kohlrabi, Fenugreek, Red Clover, Alfalfa, Red Beet, Pea Sprout, and Kale. Choose per delivery to suit your taste and nutrition goals.
Q: What if my microgreens don’t grow?
A: Growth can vary with home conditions (light, temperature, watering). We’ll help you troubleshoot via email, WhatsApp, phone or live chat. Faulty or damaged punnets are replaced or refunded upon photo evidence after support.
Subscription Details
Q: How often will I receive my punnets?
A: Monthly, in the plan size you select: 10, 20, 30, or 60 punnets.
Q: Can I pause or cancel my subscription?
A: Yes. You can pause for up to 3 months per calendar year or cancel any time. Manage this via your account or email support@skyemountain.co.uk (30 days’ notice).
Q: Is there a minimum subscription duration?
A: No minimum term for punnets, systems, or refills—except where you take a discounted equipment bundle (system + subscription), which requires a 12-month subscription.
Delivery & Storage
Q: How are the punnets delivered?
A: Securely packaged to arrive in perfect condition; tracking provided where available.
Q: How long can I store punnets before use?
A: For best results, use within 30 days of delivery.
Q: Do you deliver nationwide?
A: Yes—across most of the UK. Exclusions/surcharges may apply for Highlands, Islands, Northern Ireland, and Channel Islands.
Q: Is delivery included?
A: Delivery is included with subscription plans for most locations. Remote-area surcharges may apply and are shown before checkout.
Microgreen Grow Systems
Q: What are the GrowGarden™ systems?
A: Eco-friendly indoor setups designed for fast, reliable growth. Options include:
- 2-Tier + 2 LED panels — up to 10 punnets
- 2-Tier + 4 LED panels — up to 30 punnets
- 3-Tier + 8 LED panels — up to 60 punnets
All feature adjustable shelving, full-spectrum LEDs, and water-once simplicity with MicroWick™.
Q: Can I buy, rent, or rent-to-own?
A: Yes—choose Buy (best overall value), Rent & Return (cancel any time), or Rent-to-Own (own it after 12 consecutive monthly payments). Total cost is shown above for each size.
Q: Do systems come with a warranty or returns?
A: 30-day returns for unopened or defective items. We’ll facilitate any applicable manufacturer/supplier warranty; no additional commercial warranty is provided by Skye Mountain Microgreens unless expressly stated. Your statutory rights apply.
Sustainability
Q: Are the punnets eco-friendly?
A: Yes. Punnets are recyclable (similar to supermarket fruit punnets). Coco coir and spent medium are compostable.
Q: How does growing at home help the environment?
- Fewer food miles and packaging.
- No chemical pesticides or fertilisers used in growing.
- Uses significantly less water than conventional produce.
- Spent material can be composted for a circular approach.
Support & Contact
Q: What if I have more questions?
A: Reach us at support@skyemountain.co.uk, via phone/WhatsApp, or our website contact form.
Q: How do I get growing tips?
A: Subscribers receive exclusive tips, recipes, and updates by email, plus personalised advice on request.
Q: Is there a community?
A: Yes—join our Growers Club to share tips and learn from fellow growers.
Q: What if I’m not happy with my order?
A: We offer a 100% Happiness Guarantee. If you’re not completely satisfied, we’ll make it right—replacement, refund, or one-to-one support.